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Communication tip
Dealing With ConflictThere are many styles of contact that people have with one another when communicating during a conflict of sorts.They are: “Collaboration” and “Obliging”.
Collaboration is the win/win conflict management style. Individuals who choose this style seek an exchange of information.
Encourages creative thinking.
Rallies people to find solutions to complex issues.
Positive motivator in brainstorming or problem-solving sessions.
e.g. Let’s get several people from each department together and discuss the options.
Obliging places a high value on others but a low value on self, perhaps reflecting an individual’s low self esteem.
Deliberately elevate another person, making them feel better about an issue.
Useful if a manager is unsure of a position or fears a mistake has been made
Gives power to others and can build trust and confidence in others.
e.g. You’re the expert, what do you think?
Word/phrase
Barking Up The Wrong
Treemeans making a mistake or a false assumption in something you are trying to achieve. The allusion is to hunting dogs barking at the bottom of trees where they mistakenly think their quarry is hiding.
e.g. He had nothing to do with the robbery - the cops are really barking up the wrong tree this time.
Commonly confused
Council / Councilor /
Counsel / CounselorA councilor is a member of a council, which is an assembly called together for discussion or deliberation.
A counselor is one who gives counsel, which is advice or guidance. More specifically, a counselor can be an attorney or a supervisor at camp.
Do you know about
Mind-Boggling Spam Stats The word Spam as applied to Email means Unsolicited Bulk Email.
Amount of spam AOL and MSN blocks every day: 2.4 billion
Percentage of children receiving age-inappropriate spam daily: 80%
Year end 2007, percentage of email that was spam: 70%
Reported lost productivity costs in 2007 for U.S. businesses due to spam: $75 billion
Amount spent by businesses in 2003 on spam filters: $653 million;
by 2007: Over $2.3 billion
Percentage supporting banning spam: 73%
Percentage opposed to banning spam: 8%
Percentage of users who spend more than 10 minutes dealing with spam daily: 75%
Percentage spending more than 20 minutes dealing with spam daily: 24%
Estimated number of legitimate messages falsely labeled as spam by filters:
1 in 8
Rank of spam among consumer complaints: #1
Over the past two years, spam has doubled: Every 6 months! |
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发表于 2008-4-1 09:37:29
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