[美国英语] 如何解决冲突

xianfei

Communication　tip　

Dealing　With　ConflictThere　are　many　styles　of　contact　that　people　have　with　one　another　when　communicating　during　a　conflict　of　sorts.They　are:　“Collaboration”　and　“Obliging”.　　

Collaboration　is　the　win/win　conflict　management　style.　Individuals　who　choose　this　style　seek　an　exchange　of　information.　

Encourages　creative　thinking.　　

Rallies　people　to　find　solutions　to　complex　issues.　　

Positive　motivator　in　brainstorming　or　problem-solving　sessions.　

e.g.　Let’s　get　several　people　from　each　department　together　and　discuss　the　options.　　

Obliging　places　a　high　value　on　others　but　a　low　value　on　self,　perhaps　reflecting　an　individual’s　low　self　esteem.　

Deliberately　elevate　another　person,　making　them　feel　better　about　an　issue.　　

Useful　if　a　manager　is　unsure　of　a　position　or　fears　a　mistake　has　been　made　　

Gives　power　to　others　and　can　build　trust　and　confidence　in　others.　

e.g.　You’re　the　expert,　what　do　you　think?　

Word/phrase

Barking　Up　The　Wrong　　

Treemeans　making　a　mistake　or　a　false　assumption　in　something　you　are　trying　to　achieve.　The　allusion　is　to　hunting　dogs　barking　at　the　bottom　of　trees　where　they　mistakenly　think　their　quarry　is　hiding.　　

e.g.　He　had　nothing　to　do　with　the　robbery　-　the　cops　are　really　barking　up　the　wrong　tree　this　time.　　

Commonly　confused　

Council　/　Councilor　/　　

Counsel　/　CounselorA　councilor　is　a　member　of　a　council,　which　is　an　assembly　called　together　for　discussion　or　deliberation.　　

A　counselor　is　one　who　gives　counsel,　which　is　advice　or　guidance.　More　specifically,　a　counselor　can　be　an　attorney　or　a　supervisor　at　camp.　

Do　you　know　about　

Mind-Boggling　Spam　Stats　　　　The　word　Spam　as　applied　to　Email　means　Unsolicited　Bulk　Email.　

Amount　of　spam　AOL　and　MSN　blocks　every　day:　2.4　billion　　

Percentage　of　children　receiving　age-inappropriate　spam　daily:　80%　　

Year　end　2007,　percentage　of　email　that　was　　spam:　　70%　　

　Reported　lost　productivity　costs　in　2007　for　U.S.　businesses　due　to　spam:　$75　billion　　

Amount　spent　by　businesses　in　2003　on　spam　filters:　$653　million;　　

by　2007:　Over　$2.3　billion　　

Percentage　supporting　banning　spam:　73%　　

Percentage　opposed　to　banning　spam:　8%　　

Percentage　of　users　who　spend　more　than　10　minutes　dealing　with　spam　daily:　75%　　

Percentage　spending　more　than　20　minutes　dealing　with　spam　daily:　24%　　

Estimated　number　of　legitimate　messages　falsely　labeled　as　spam　by　filters:　　

1　in　8　　

Rank　of　spam　among　consumer　complaints:　#1　　

Over　the　past　two　years,　spam　has　doubled:　Every　6　months!